PRIVACY POLICY

Brothers Plumbing & Septic

This Privacy Policy explains how Brothers Plumbing & Septic (“we,” “us,” or “our”) collects, uses, and safeguards your personal information when you contact us, visit our website, respond to our advertisements, or use our services. It also describes your privacy rights and how you can manage or opt out of communications from us. By using our website, forms, or services, you agree to this Privacy Policy. Last updated: December 2025

1. Interpretation and Definitions

Company
Refers to Brothers Plumbing & Septic.

Service
Refers to our website, advertisements, booking forms, and all related communication systems.

Personal Information
Means any information that identifies or can identify an individual, including your name, phone number, email address, or mailing address (if applicable).

Device
Means any device capable of accessing our services, such as a phone, tablet, or computer.

You
Means the individual accessing or using our services.

2. Data We Collect

While using our Service, we may collect the following information:

Contact Information: Name, email address, and phone number

Location Information: Address, city, or zip code

Communication Preferences: Opt-in consent for SMS, calls, or email updates

Service Details: Description of the plumbing or junk removal service requested

We collect this information only when you voluntarily provide it through forms, calls, or messages.

3. How We Use Your Information

We may use your information to:

Provide, schedule, and maintain plumbing and junk removal services

Contact you for quotes, appointment confirmations, or updates about your request

Send important service-related notices, such as safety or repair information

Provide updates, promotions, or special offers (only if you’ve opted in)

Improve our customer experience and marketing performance

Respond to inquiries or customer support requests

Comply with applicable laws and regulations

How We Use Your Information

We may use your information for various purposes, including:

Providing and Improving Our Services: We utilize your data to deliver our services effectively and to enhance functionality based on user feedback. Communication: We may contact wou repardine vour inquires, account uodates, and service-related notices, Marketine Materials: With vour consent, we may send vou oremotional materials about our services and

offers. You can opt-out at any time. Analyzing Website Usage: We analyze usage patterns to understand our audience better and improve our website's performance.

Usage Data

We gather information about how you interact with our services, including:

IP Address: This helps us identify your device and understand your location. Browser Type: Knowing your browser type allows us to optimize our website for better user experience.

Pages Visited: We track which pages you vist on our site to improve content and navigation. Time Spent: We monitor the duration of your visits to assess engagement and enhance our

Cookies

We use cookies and similar technologies to enhance your experience on our website. Cookies are small fles stored on your device that help us remember your preferences and improve

our services. You can manage cookie preferences through your browser settings. Please note that disabling cookies may affect your experience on our site.

4. Text Message & Voice Communication Policy (SMS/TCPA Compliance)

By providing your phone number and opting in through our website, forms, or advertisements, you consent to receive automated text messages or phone calls related to your service, booking, or customer support.

Program Name: Brothers Plumbing & Septic Alerts
Message Types: Appointment reminders, service updates, and limited-time offers.

Opt-Out Instructions:
You can cancel SMS communications at any time by replying STOP. Once you send STOP, you’ll receive one confirmation message and then no further texts from us.

Rejoining Instructions:
To rejoin, simply opt in again via our website or contact form.

Help Instructions:
For assistance, reply HELP, or contact us directly at [email protected] or +16615835915.

Carrier Disclaimer:
Carriers are not liable for delayed or undelivered messages.

Message & Data Rates:
Message and data rates may apply depending on your carrier and plan. Message frequency varies.

5. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including compliance with legal and accounting obligations. You may request deletion of your data at any time.

6. No Mobile Information Sharing Clause

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
Information sharing to subcontractors in support services (such as customer service or dispatch systems) is permitted only to the extent necessary to provide our services.
All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of text message services.

7. Data Security

We implement commercially reasonable security measures to protect your data. However, no transmission method over the internet or electronic storage is 100% secure. We strive to protect your personal information but cannot guarantee absolute security.

We take data security seriously and implement reasonable security measures to protect your information from unauthorized access, disclosure, alteration, and destruction. However,

no method of transmission over the internet or method of electronic storage is 100% secure, and we cannot guarantee complete security.

Preventing Fraud

We implement measures to detect and prevent fraudulent activity, ensuring a secure experience for all users.

Disclosure of Your Information

We may share your information under the following circumstances: Service Providers: We may share your information with third-party service providers who assist us in delivering our services, including hosting, analytics, and marketing. Legal Authorities: We may disclose your information if required by law or in response to valid legal requests. Business Transfers: In the event of a merger, acquisition, or sale of all or a portion

of our assets, your information may be transferred as part of that business transaction.

8. Links to Other Websites

Our website may contain links to external sites not operated by Brothers Plumbing & Septic. We are not responsible for the privacy practices or content of those third-party sites. Please review their respective policies when visiting.

9. Update to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a new “Last Updated” date. Continued use of our website or services after updates constitutes acceptance of the revised policy.

Please refer to our Terms and Conditions for detailed information about our services and user responsibilities.

10. Contact Us

We may update this Privacy Policy from time to time. Updates will be posted on this page with a new “Last Updated” date. Continued use of our website or services after updates constitutes acceptance of the revised policy.

REVIEWS

WHAT OUR CUSTOMERS SAY

CONTACT US NOW

REVIEW US ON GOOGLE

⭐⭐⭐⭐⭐

Leave Us A Review

OUR PROCESS

Contact Us

Start by completing the 'Request Inspection' form or 'Free Quote' form on our website to share your Brothers Plumbing & Septic needs with us so we can take care of you.

Schedule Your Estimate

Next, we'll arrange a property visit at a time that works for you to provide an in-person estimate for your Brothers Plumbing & Septic needs. For all inspection requests we will contact you directly.