Terms & Conditions

Brothers Plumbing & Septic

These Terms and Conditions (“Terms”) govern all SMS, email, and voice communications provided by Brothers Plumbing & Septic (“we,” “us,” or “our”) as part of our customer communication and A2P (Application-to-Person) messaging services. By providing your contact information and using our messaging services, you agree to these Terms and our Privacy Policy. Last Updated: December 2025

Our program is a dynnamic marketing service tailored specifically for regenerative practices. By leveraging advanced marketing techniques and data-driven strategies, we ensure that your practice stands out in competitive landscape with targeted Ad campaigns, engaging content, landing pages, and more.

Communication from us is opt in only via-email, phone call and SMS. We have recieved recieved your information from an online ad or submission on our website where you submitted your contact information due to interest in our marketing services.

You can cancel the SMS service at any time. Simply text "STOP" by replying to any message. Upon sending "STOP", we will confirm your unsubscribe status via SMS. Following this confirmation, you will no longer recieve SMS messages from us

1. Messaging Consent

By opting in to receive messages from Brothers Plumbing & Septic, you consent to receive communications that may include service reminders, appointment confirmations, repair updates, or limited promotional offers.

Consent may be obtained through:

Our website or online forms

Phone or SMS communication

Verbal consent during customer service interactions

Social media or digital lead forms

You will not receive SMS, voice, or email communications unless you have provided express consent to do so.

2. Message Types and Frequency

While using our Service, we may collect the following information:

Contact Information: Name, email address, and phone number

Location Information: Address, city, or zip code

Communication Preferences: Opt-in consent for SMS, calls, or email updates

Service Details: Description of the plumbing or junk removal service requested

We collect this information only when you voluntarily provide it through forms, calls, or messages.

3. Data Rates and Charges

Standard message and data rates may apply to all messages sent or received. These charges depend on your mobile carrier and plan.

Brothers Plumbing & Septic is not responsible for any additional fees incurred from your carrier.

4. Opt-Out Instructions

You may cancel SMS communications at any time by replying STOP to any text message you receive.

Once you send STOP, you will receive one confirmation message stating that you have been unsubscribed. After that, you will no longer receive further SMS communications from us unless you re-enroll.

To rejoin our SMS program, simply opt in again via our website or contact form.

5. Help Instructions

If you experience issues or need support, reply HELP to any text message or contact us directly at: [email protected]

6. Message Delivery and Liability Disclaimer

While we strive to ensure prompt and reliable message delivery, Brothers Plumbing & Septic and its service providers cannot guarantee that messages will be received without delay or error.

Carriers are not liable for delayed or undelivered messages.
Message frequency varies. Message and data rates may apply.

7. No Spam or Prohibited Content

The Rooter Man Santa Barbara strictly prohibits the use of its communication channels for any illegal, abusive, or harmful content.

This includes (but is not limited to):

Phishing or fraudulent activity

Harassment, hate speech, or discrimination

Promotion of illegal products or activities

Content related to sex, hate, alcohol, firearms, or tobacco (SHAFT) without proper legal compliance

Violations may result in immediate termination of communication privileges and could lead to reporting to carriers or authorities as required.

8. User Responsibilities

When engaging with our SMS or email communications, you agree to:

Provide accurate and up-to-date contact information

Use our communication channels only for legitimate service-related purposes

Not misuse the Service for spamming, harassment, or fraudulent activity

Comply with all applicable local, state, and federal laws, including the Telephone Consumer Protection Act (TCPA) and CAN-SPAM Act

9. Compliance with Laws

The Brothers Plumbing & Septic adheres to all applicable U.S. regulations governing text message and telecommunication services, including:

TCPA (Telephone Consumer Protection Act)

CTIA Short Code Monitoring Handbook

CAN-SPAM Act

Acceptable Use Policy

We also comply with carrier rules and industry best practices to ensure responsible communication with our customers.

10. Change to Terms

We may revise these Terms and Conditions periodically. Updates will be reflected on this page with a new effective date. Continued use of our messaging or communication services after changes are posted constitutes acceptance of the revised Terms.

10. Contact Information

For questions or concerns about these Terms, please contact: [email protected]

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OUR PROCESS

Contact Us

Start by completing the 'Request Inspection' form or 'Free Quote' form on our website to share your Brothers Plumbing & Septic needs with us so we can take care of you.

Schedule Your Estimate

Next, we'll arrange a property visit at a time that works for you to provide an in-person estimate for your Brothers Plumbing & Septic needs. For all inspection requests we will contact you directly.